Services · 02
Global Capability
Centre Setup.
A GCC done well becomes a genuine competitive advantage. Done poorly, it becomes an expensive distraction that damages morale on both sides.
What this is
A Global Capability Centre is not an outsourcing arrangement. It is an owned offshore delivery function — staffed, governed, and managed as an extension of your organisation. The difference between a GCC and a vendor relationship is accountability: the people are yours, the capability is yours, and the knowledge stays.
SKA Global Partners provides end-to-end GCC setup — from the initial decision framework and location selection through to standing up the team, establishing governance, and integrating the centre into your delivery model.
Signs you need this
- Your technology costs are escalating and outsourcing contracts are not delivering the value expected
- You want to build owned capability rather than perpetual vendor dependency
- Your competitors have offshore delivery centres and you need to close the cost and scale gap
- You have considered a GCC but are unsure where to start, which location makes sense, or how to structure it
- You have a GCC that is underperforming and needs a structural reset
How it works
Strategy & decision — Month 1
Business case validation, location assessment (India, Malaysia, Philippines, Eastern Europe, and others), legal and tax structure options, talent market analysis, and executive alignment on the operating model.
Setup & establishment — Month 2–5
Entity registration, physical or virtual office setup, HR and payroll framework, initial hiring (leadership and seed team), technology and tooling, and governance model with the parent organisation.
Ramp & integration — Month 6–12
Scale the team, embed into delivery programmes, establish performance standards, and build the knowledge transfer processes that make the centre sustainable without constant oversight.
Built from scratch
Senthil established ACABES — Arab Bank's Global Capability Centre in India — from the ground up. Starting from a blank page, he navigated legal entity setup, leadership hiring, technology infrastructure, and integration into Arab Bank's global delivery model. ACABES became a core part of Arab Bank's technology delivery capacity.
That experience — not a GCC framework from a textbook — is what SKA Global Partners brings to your setup.
Engagement models
Full setup programme
End-to-end programme from decision to operational centre — typically 6 to 12 months of embedded advisory and delivery.
Strategy & design only
A time-boxed engagement to produce the business case, location recommendation, and operating model design — for organisations that have internal resource to execute.
GCC health check
For existing centres that are underperforming — a diagnostic and reset plan delivered in 4–6 weeks.