SKA Global Partners

Services · 05

Quality Assurance
Practice Setup.

Quality escaping into production is not a testing problem. It is a practice problem. The fix is not more testers — it is building quality in from the start.

What this is

Most organisations treat QA as a gate at the end of delivery: a team that checks whether what was built is what was asked for. That model is too slow, too late, and too disconnected from the engineering decisions that actually determine quality.

SKA Global Partners designs and builds QA as an embedded capability — starting from strategy and standards, through tooling and automation, to team structure and the governance that makes it sustainable at scale.

Signs you need this

  • Production incidents are frequent and your release confidence is low
  • QA is a bottleneck — every release is delayed waiting for testing to complete
  • You have automated tests but low trust in them — they pass, then production fails
  • You are scaling your delivery organisation and your current QA model will not scale with it
  • You are setting up a GCC and need to establish quality standards for the new team
  • Your QA team is reactive rather than embedded — brought in at the end, not the beginning

How it works

Quality diagnostic — Week 1–2

Assess the current state: incident patterns, test coverage and trust, release process, team structure, tooling, and where quality decisions are actually being made. This surfaces the real problem — which is rarely what teams think it is.

Strategy and standards design — Week 3–5

Define the target QA operating model: where quality is embedded in the development process, what testing standards apply at each stage, which tools to adopt, and how the QA function relates to engineering and product.

Build and embed — Month 2–6

Implement the tooling, establish the processes, train the team, and embed QA into your delivery programmes. Includes test automation frameworks, CI/CD integration, and the governance structure to sustain it.

Quality at scale

Across Arab Bank's digital transformation, Senthil oversaw quality standards for programmes that delivered consumer banking apps used by millions, an end-to-end digital onboarding platform, and a loyalty engine across multiple markets. Building quality into delivery at that scale — across internal teams and a Global Capability Centre — required a fundamentally different approach to QA than what most organisations use.

Engagement models

QA practice build

End-to-end engagement from diagnostic through to operational QA practice — typically 4 to 6 months.

QA strategy and design

A time-boxed engagement to produce the QA operating model, standards, and tooling recommendations — for organisations that have internal resource to execute.

GCC quality integration

Specialist support for organisations setting up a GCC — establishing quality standards and processes that work across home and offshore teams from day one.